As Alternative Dispute Resolution increases in prominence in Canada, many organizations are realizing they can resolve disputes through processes other than litigation. They are also finding that traditional methods of resolving internal conflicts are not necessarily the most effective or satisfactory. As a result, a field known as “ADR Systems Design” has emerged. ADR Systems Design is designing conflict management systems for organizations so that when disputes arise, they can be resolved through the most appropriate dispute resolution processes. ADR Systems Design consultants work with managers, in-house lawyers, human resource personnel and others in organizations to determine – before conflicts arise – which processes should be made available to employees, customers and those with whom the organizations are in dispute, as conflict occurs.
The ADRBC can assist organizations in finding ADR Systems Design consultants appropriate to their needs.